Events — Sergent Results Group
The Academy Winter 2025
Jan
14
to Apr 15

The Academy Winter 2025

  • Google Calendar ICS

Register for the Continual Quality Improvement (CQI) Academy

$1,800.00
One time

This program is designed to expand your abilities to be effective at continual quality improvement, make changes and present evidence of the results.  Learning these methods will help you accomplish the improvement strategies of your organization. 

The Academy will require approximately two hours of prerequisite work on the part of each participant, and about four hours a week for 12 weeks for a minimum of 50 hours. When you do the work of learning and practicing with these concepts, you will improve your processes.

We will meet virtually!

  • Jan 14 @ 12:30 PM - Introductory Webinar - After have completed the two hour Prerequisite

  • Jan 21 @ 12:30 PM - Profound Knowledge and the Science of Improvement - Week 1

  • Jan 28 @ 12:30 PM - Your Aim Viewed Through the Deming Lens - Week 2

  • Feb 4 @ 12:30 PM - Knowledge - Using the PDSA in Your System - Week 3

  • Feb 11 @ 12:30 PM - Improving Our System - Week 4

  • Feb 18 @ 12:30 PM - Voice of the Customer (VOC) - Week 5

  • Feb 25 @ 12:30 PM - Operational Definitions& VOC Gaps - Week 6

  • March 4 @ 12:30 PM - Understanding Variation - Week 7

  • March 11 @ 12:30 PM - Creating and Using Control Charts - Week 8

  • March 18 @ 12:30 PM - Psychology of People in Systems - Week 9

  • March 25 @ 12:30 PM - The Power of Intrinsic Motivation - Week 10

  • April 1 @ 12:30 PM - Transforming An Organization As A System - Week 11

  • April 8 @ 12:30 PM - Transforming Ourselves to Transform the System - Week 12

  • April 15 @ 12:30 PM - Capstone Presentations

All dates are Tuesday afternoons from 12:30 PM to 1:30 PM with the exception of the final session, when we welcome any guest you would like to invite to see your final presentation. For that day, we encourage all additional guests to arrive by 12:30 PM when the capstones begin.

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Apr
8
to Dec 20

ON DEMAND EVENTS - Call to Schedule A Cohort!

Continual Quality Improvement CQI Academy - On Demand

Senior executives, board members, leaders, managers, and staff, as well as customers and suppliers will benefit by attending. We encourage teams to attend so they can participate in collaborative learning and a common immersion experience. 

Dig deeper into the work of W. Edwards Deming and learn the scientific methods behind his philosophy. As Dr. Deming believed, working together is fundamental to solving and preventing problems, while providing us the ability to “do more with less.”

This interactive workshop aims to reveal blind spots to teamwork and presents fundamental concepts and tested strategies from the Deming management method. Using this method, you can manage your organization more effectively.

13 Weeks, 4 Hours per Week, 3 Hours Online w/DemingNEXT, 1 Hour weekly webinar, $1,800 US, Call 517-285-5500 for Group Pricing

PUBLIC ADMINISTRATION WITH DEMING - On Demand and ALSO A PUBLIC EVENT on SEPT 9, 2025 

Senior executives, board members, leaders, managers, and staff, as well as customers and suppliers will benefit by attending. We encourage teams to attend so they can participate in collaborative learning and a common immersion experience. 

Dig deeper into the work of W. Edwards Deming and learn the scientific methods behind his philosophy. As Dr. Deming believed, working together is fundamental to solving and preventing problems, while providing us the ability to “do more with less.”

This interactive workshop is tailored to focus on public administration.  It  aims to reveal blind spots to teamwork and presents fundamental concepts and tested strategies from the Deming management method. Using this method, you can manage your organization more effectively.

13 Weeks, 4 Hours per Week, 3 Hours Online w/DemingNEXT, 1 Hour weekly webinar, $1,800 US, Call 517-285-5500 for Group Pricing

LEAN AND DEMING - On Demand

Dig deeper into the work of W. Edwards Deming and learn the scientific methods behind his philosophy and the influence it has on Toyota, the Japanese economy and Lean practices. As Dr. Deming believed, working together is fundamental to solving and preventing problems, while providing us the ability to “do more with less.”

The curriculum is designed for professionals who have a portion of their work focused on learning and improvement of the process and system they work in.  The course is based on a blended learning model for adults, including independent and interactive study for awareness, active participation, and support of learning together.  The spirit is central to the program.

Senior executives, board members, leaders, managers, and staff, as well as customers and suppliers will benefit by attending. We encourage teams to attend so they can participate in collaborative learning and a common immersion experience. 

Additional in-person events can be scheduled at additional cost.

16 Weeks, 4 Hours per Week, 3 Hours Online w/DemingNEXT, 1 Hour weekly webinar, $2,400 US, Call 517-285-5500 for Group Pricing

DESIGN TEAM FUNDAMENTALS - On Demand

Design Teams are a disciplined way of learning and improving processes together through developmental phases of forming, storming, norming and performing.  Unlike committees in status quo operations, Design Teams learn how to become highly effective and save precious time to work their PDSAs and learn what improves their process, and the system it is part of.  Learn the practical, scientific methods behind these methods of working together in engaged teams, preventing, and solving problems, building capability with interactive practices and tools. 

Members of self-directed Design Teams typically solve problems, handle decisions, and take action to resolve issues within their charter’s scope. The focus around five critical roles boosts effectiveness of the team while minimizing team size to speed decision making.  Ultimately, these principles and practices create stronger, more effective teams, benefiting owners, executives, workers, suppliers, customers, and communities.

Senior leaders, executives, board members, leaders, managers, and staff, as well as customers and suppliers will benefit by attending. We encourage whole teams to attend so they can participate in collaborative learning and immersion experience.  

5 Weeks, 2 Hours per Week, 1 Hour Online w/DemingNEXT, 1 Hour weekly webinar, $1,000 US, Call 517-285-5500 for Group Pricing

THE EXECUTIVE EPIPHANY - On Demand

This course of transformation is for executives living under the chaos of the present style of management.  Here we have captured the epiphanies of executives at Chief Executive Officer and President levels who have learned about Deming’s work and applied it to great success. Sign up for this course on the award winning DemingNEXT platform and learn your epiphany. Learn how important it is to think, speak, decide, and act with knowledge to meet the responsibility of executive roles.

Chaos afflicts all aspects of our lives in government, industry, education, healthcare, even in non-profits.  In 5 hours of interactive eLearning modules and five 1- hour weekly webinars, executives will move from wanting their epiphany to learning from Deming how to deliver the difference that they can now see for their future and a better future for their organizations.

5 Weeks, 2 Hours per Week, 1 Hour Online w/DemingNEXT, 1 Hour weekly webinar, $1,000 US, Call 517-285-5500 for Group Pricing

COACHING AND PERFORMANCE MANAGEMENT - On DemanD IN 3Q 2025

Coaching others begins with our own thinking and gathering more information helps us understand the intersection of people and events in a system or process of interactions. We cannot help others improve if we do not understand the systemic conditions and structures that impede management of the system. We build trust when we learn constructive ways to say what we think and practice different ways to receive and give feedback with team members, customers, and owners, that form sustainable organizations.

People can think and act with consistent methods to improve the system with the DIRECT Coaching method and then manage more effectively.  With a deep understanding of systems, variation, people, and evidence-based knowledge, you will be equipped to shift resources from problem solving to problem prevention. Ultimately, coaching and acting with knowledge creates stronger organizations, benefiting owners, leaders, workers, suppliers, customers, and communities.

DEVELOPMENT TARGET IS: 5 Weeks, 2 Hours per Week, 1 Hour Online w/DemingNEXT, 1 Hour weekly webinar, $1,000 US, Call 517-285-5500 for Group Pricing!

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PUBLIC ADMINISTRATION WITH DEMING - FALL 2025 COHORT
Sep
9
to Dec 9

PUBLIC ADMINISTRATION WITH DEMING - FALL 2025 COHORT

Register for PUBLIC ADMINISTRATION WITH DEMING

$1,800.00
One time

This program is designed to expand your abilities to be effective at continual quality improvement in Public Administrations, make changes and present evidence of the results.  Learning these methods will help you accomplish the improvement strategies of your organization. 

The course will require approximately two hours of prerequisite work on the part of each participant, and about four hours a week for 13 weeks for a minimum of 52 hours. When you do the work of learning and practicing with these concepts, you will improve your processes.

We will meet virtually!

  • Sept 9 @ 12:30 PM - Introductory Webinar - After you have completed the two hour Prerequisite

  • Sept 16 @ 12:30 PM - Profound Knowledge and the Science of Improvement - Week 1

  • Sept 23 @ 12:30 PM - Your Aim Viewed Through the Deming Lens - Week 2

  • Sept 30 @ 12:30 PM - Knowledge - Using the PDSA in Your System - Week 3

  • Oct 7 @ 12:30 PM - Improving Our System - Week 4

  • Oct 14 @ 12:30 PM - Voice of the Customer (VOC) - Week 5

  • Oct 21 @ 12:30 PM- Operational Definitions& VOC Gaps - Week 6

  • Oct 28 @ 12:30 PM - Understanding Variation - Week 7

  • Nov 4 @ 12:30 PM - Creating and Using Control Charts - Week 8

  • Nov 11 @ 12:30 PM - Psychology of People in Systems - Week 9

  • Nov 18 @ 12:30 PM - The Power of Intrinsic Motivation - Week 10

  • Nov 25 @ 12:30 PM - Transforming An Organization As A System - Week 11

  • Dec 2 @ 12:30 PM - Transforming Ourselves to Transform the System - Week 12

  • Dec 9 @ 12:30 PM - Capstone Presentations

All dates are Tuesday afternoons from 12:30 PM to 1:30 PM with the exception of the final session, when we welcome any guest you would like to invite to see your final presentation. For that day, we encourage all additional guests to arrive by 12:30 PM when the capstones begin.

All registrants receive 12 months of access to the award winning DemingNEXT eLearning platform.

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Apr
8
9:00 AM09:00

The Executive Epiphany - On Demand, Call to Schedule, 10 Hours, over 5 Weeks, $1000 -

This five week program guides learners through the epiphanies of various successful CEOs and presidents to help inspire your own transformation. Each week of the program includes one hour of online learning in DemingNEXT, plus a one hour webinar to explore questions and challenges. We can schedule this for five consecutive weeks at $1,000 per participant in cohorts of 6-8 people.

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The Executive Epiphany Fall 2024
Oct
7
to Nov 4

The Executive Epiphany Fall 2024

Register for The Executive Epiphany

The Executive Epiphany
$500.00
One time

Sign up for this course on the award winning DemingNEXT platform and learn your epiphany, at your pace. Learn how important it is for us to think, speak, decide, and act with knowledge to meet the responsibility of the executive roles we are paid to fulfill.  Epiphanies are often generated by combining experience, new knowledge, and context to arrive at new insights, the result of significant work and the satisfying result of a long process by the executive.

This course of transformation is for executives living under the chaos of the present style of management.  Most of us imagine that this present style has always existed, yet it is a dated way to manage our volatile, unpredictable, complex and ambiguous world.  This chaos afflicts all aspects of our lives in government, industry, education, healthcare, even in non-profits.

What Is The Epiphany?  “If Transformation Is To Be, It Is Up To Me!”

Executives are more than the situations of our lives, and our positions.  What we do matters as never before, because everything we say and do influences our teams and our organization. This asks us to do the hard work of becoming better as an executive, leader and manager, in order to transform our organization.

We will meet virtually!

  • Oct 7 @ 12:30 PM – 1:30 PM

  • Oct 14 @ 12:30 PM – 1:30 PM

  • Oct 21 @ 12:30 PM – 1:30 PM

  • Oct 28 @ 12:30 PM – 1:30 PM

  • Nov 4 @ 12:30 PM – 1:30 PM

All dates are Monday afternoons from 12:30 PM to 1:30 PM.

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The Academy Fall 2024
Sep
10
to Dec 10

The Academy Fall 2024

  • Google Calendar ICS

Register for the Continual Quality Improvement (CQI) Academy

$1,800.00
One time

This program is designed to expand your abilities to be effective at continual quality improvement, make changes and present evidence of the results.  Learning these methods will help you accomplish the improvement strategies of your organization. 

The Academy will require approximately two hours of prerequisite work on the part of each participant, and about four hours a week for 12 weeks for a minimum of 50 hours. When you do the work of learning and practicing with these concepts, you will improve your processes.

We will meet virtually!

  • Sept 10 @ 12:30 PM - Introductory Webinar - After have completed the two hour Prerequisite

  • Sept 17 @ 12:30 PM - Profound Knowledge and the Science of Improvement - Week 1

  • Sept 24 @ 12:30 PM - Your Aim Viewed Through the Deming Lens - Week 2

  • Oct 1 @ 12:30 PM - Knowledge - Using the PDSA in Your System - Week 3

  • Oct 8 @ 12:30 PM - Improving Our System - Week 4

  • Oct 15 @ 12:30 PM - Voice of the Customer (VOC) - Week 5

  • Oct 22 @ 12:30 PM - Operational Definitions& VOC Gaps - Week 6

  • Oct 29 @ 12:30 PM - Understanding Variation - Week 7

  • Nov 5 @ 12:30 PM - Creating and Using Control Charts - Week 8

  • Nov 12 @ 12:30 PM - Psychology of People in Systems - Week 9

  • Nov 19 @ 12:30 PM - The Power of Intrinsic Motivation - Week 10

  • Nov 26 @ 12:30 PM - Transforming An Organization As A System - Week 11

  • Dec 3 @ 12:30 PM - Transforming Ourselves to Transform the System - Week 12

  • Dec 10 @ 12:30 PM - Capstone Presentations

All dates are Tuesday afternoons from 12:30 PM to 1:30 PM with the exception of the final session, when we welcome any guest you would like to invite to see your final presentation. For that day, we encourage all additional guests to arrive by 12:30 PM when the capstones begin.

View Event →
Lean and Deming Learning Fall 2024
Sep
4
to Dec 18

Lean and Deming Learning Fall 2024

  • Google Calendar ICS

Register for the Lean and Deming Learning

$2,400.00
One time

We will meet virtually!

  • Sept 4 @ 12:30pm - Foundations of Lean Philosophy, Principles, and Practices

  • Sept 11 @ 12:30pm - Lean Knowledge and Improving Our Thinking

  • Sept 18 @ 12:30pm - Understanding Lean and Fundamental Methods

  • Sept 25 @ 12:30pm - Understanding Lean Intersections with Deming SOPK

  • Oct 2 @ 12:30pm - Implementing Advanced Methods Across Our System

  • Oct 9 @ 12:30pm - Measuring Our Process and System Improvements

  • Oct 16 @ 12:30pm - Coaching Lean Teams, Facilitating Learning and Improvement

  • Oct 23 @ 12:30pm - Advanced Methods, Including Voice of the Customer and Process

  • Oct 30 @ 12:30pm - Leading Lean Organizations - The Influence of Leaders on the System

  • Nov 6 @ 12:30pm - Developing the Leadership Capabilities

  • Nov 13 @ 12:30pm - Applying the System of Profound Knowledge in your Organization and Integrating it with your Lean practice.

  • Nov 20 @ 12:30pm - “See Above topic“

  • Nov 27 @ 12:30pm -“See Above topic“

  • Dec 4 @ 12:30pm - “See Above topic“

  • Dec 11 @ 12:30pm - “See Above topic“

  • Dec 18 @ 12:30pm - Capstone Presentations

All dates are Wednesday afternoons from 12:30 PM to 1:30 PM. On the final session, we welcome you to invite any guest you would like to see your final presentation.

View Event →
The Academy Summer 2024
Jun
17
to Sep 16

The Academy Summer 2024

Register for the Continual Quality Improvement (CQI) Academy

$1,800.00
One time

This program is designed to expand your abilities to be effective at continual quality improvement, make changes and present evidence of the results.  Learning these methods will help you accomplish the improvement strategies of your organization. 

The Academy will require approximately two hours of prerequisite work on the part of each participant, and about four hours a week for 12 weeks for a minimum of 50 hours. When you do the work of learning and practicing with these concepts, you will improve your processes.

We will meet virtually!

  • June 17 @ 3:00 PM - Introductory Webinar - After have completed the two hour Prerequisite

  • June 24 @ 3:00 PM - Profound Knowledge and the Science of Improvement - Week 1

  • July 1 @ 3:00 PM - Your Aim Viewed Through the Deming Lens - Week 2

  • July 8 @ 3:00 PM - Knowledge - Using the PDSA in Your System - Week 3

  • July 15 @ 3:00 PM - Improving Our System - Week 4

  • July 22 @ 3:00 PM - Voice of the Customer (VOC) - Week 5

  • July 29 @ 3:00 PM - Operational Definitions& VOC Gaps - Week 6

  • Aug 5 @ 3:00 PM - Understanding Variation - Week 7

  • Aug 12 @ 3:00 PM - Creating and Using Control Charts - Week 8

  • Aug 19 @ 3:00 PM - Psychology of People in Systems - Week 9

  • Aug 26 @ 3:00 PM - The Power of Intrinsic Motivation - Week 10

  • Sep 2 @ 3:00 PM - Transforming An Organization As A System - Week 11

  • Sep 9 @ 3:00 PM - Transforming Ourselves to Transform the System - Week 12

  • Sep 16 @ 3:00 PM - Capstone Presentations

All dates are Monday afternoons from 3:00 PM to 4:00 PM with the exception of the final session, when we welcome any guest you would like to invite to see your final presentation. For that day, we encourage all additional guests to arrive by 3:00 PM when the capstones begin.

View Event →
The Academy Spring 2024
Mar
5
to Jun 4

The Academy Spring 2024

Register for the Continual Quality Improvement (CQI) Academy

$1,800.00
One time

This program is designed to expand your abilities to be effective at continual quality improvement, make changes and present evidence of the results.  Learning these methods will help you accomplish the improvement strategies of your organization. 

The Academy will require approximately two hours of prerequisite work on the part of each participant, and about four hours a week for 12 weeks for a minimum of 50 hours. When you do the work of learning and practicing with these concepts, you will improve your processes.

We will meet virtually!

  • Mar 5 @ 2:00 PM - Introductory Webinar - After have completed the two hour Prerequisite

  • Mar 12 @ 2:00 PM - Profound Knowledge and the Science of Improvement - Week 1

  • Mar 19 @ 2:00 PM - Your Aim Viewed Through the Deming Lens - Week 2

  • Mar 26 @ 2:00 PM - Knowledge - Using the PDSA in Your System - Week 3

  • Apr 2 @ 2:00 PM - Improving Our System - Week 4

  • Apr 9 @ 2:00 PM - Voice of the Customer (VOC) - Week 5

  • Apr 16 @ 2:00 PM - Operational Definitions& VOC Gaps - Week 6

  • Apr 23 @ 2:00 PM - Understanding Variation - Week 7

  • Apr 30 @ 2:00 PM - Creating and Using Control Charts - Week 8

  • May 7 @ 2:00 PM - Psychology of People in Systems - Week 9

  • May 14 @ 2:00 PM - The Power of Intrinsic Motivation - Week 10

  • May 21 @ 2:00 PM - Transforming An Organization As A System - Week 11

  • May 28 @ 2:00 PM - Transforming Ourselves to Transform the System - Week 12

  • June 4 @ 2:00 PM - Capstone Presentations

All dates are Tuesday afternoons from 2:00 PM to 3:00 PM with the exception of the final session, when we welcome any guest you would like to invite to see your final presentation. For that day, we encourage all additional guests to arrive by 2:00 PM when the capstones begin.

View Event →
Lean and Deming Learning Winter 2024
Feb
21
to Jun 5

Lean and Deming Learning Winter 2024

  • Google Calendar ICS

Register for the Lean and Deming Learning

$2,400.00
One time

We will meet virtually!

  • Feb 21 @ 12:30pm - Foundations of Lean Philosophy, Principles, and Practices

  • Feb 28 @ 12:30pm - Lean Knowledge and Improving Our Thinking

  • Mar 6 @ 12:30pm - Understanding Lean and Fundamental Methods

  • Mar 13 @ 12:30pm - Understanding Lean Intersections with Deming SOPK

  • Mar 20 @ 12:30pm - Implementing Advanced Methods Across Our System

  • Mar 27 @ 12:30pm - Measuring Our Process and System Improvements

  • Apr 3 @ 12:30pm - Coaching Lean Teams, Facilitating Learning and Improvement

  • Apr 10 @ 12:30pm - Advanced Methods, Including Voice of the Customer and Process

  • Apr 17 @ 12:30pm - Leading Lean Organizations - The Influence of Leaders on the System

  • April 24 @ 12:30pm - Developing the Leadership Capabilities

  • May 1 @ 12:30pm - Applying the System of Profound Knowledge in your Organization and Integrating it with your Lean practice.

  • May 8 @ 12:30pm - “See Above topic“

  • May 15 @ 12:30pm -“See Above topic“

  • May 22 @ 12:30pm - “See Above topic“

  • May 29 @ 12:30pm - “See Above topic“

  • June 5 @ 12:30pm - Capstone Presentations

All dates are Wednesday afternoons from 12:30 PM to 1:30 PM. On the final session, we welcome you to invite any guest you would like to see your final presentation.

View Event →
Design Team Fundamentals Spring 2024
Feb
13
to Feb 20

Design Team Fundamentals Spring 2024

Register for Design Team Fundamentals

$1,000.00
One time

We will meet virtually on Microsoft Teams and access to the learning environment requires a valid email account and that you use your computer to access the Design Team Fundamentals website throughout the course.

SESSION 1 - TuesDAY

  • Feb 13th @ 1pm

SESSION 2 - TuesDAY

  • Feb 20th @ 1pm

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